Returns in plain English
Golden Nerves Refund Policy: Returns, Timing and Steps
Orders placed through this site can be returned within 60 days of the order date. Call +1 (302) 200-3480 with your order ID, then mail the bottles to the returns address with your name, email and order ID inside. You pay return shipping. Refunds are issued 3 to 5 business days after the return is credited, plus 5 to 10 days for your card.
What is the Golden Nerves refund policy?
Golden Nerves orders from this retailer can be returned for a refund within 60 days under the money-back guarantee. You start a return by phone, mail the bottles back with tracking, and the refund goes to your original payment card.
This page sets out the policy in plain words. The written terms on the checkout listing are the final word. If anything here differs from those terms, the checkout terms apply. Save a copy of them when you order.
Who does this policy apply to?
It applies to anyone who ordered Golden Nerves through this site's secure order page. Orders are handled by the order desk at +1 (302) 200-3480.
- Orders of 1, 3 or 6 bottles placed through this site's order links.
- Buyers in the United States, where this retailer sells.
- Returns started by phone within the 60-day window.
- Bottles bought from marketplaces, stores or same-name websites.
- Bottles bought secondhand or received as a resale.
- Claims started after the window closes, except as printed in the checkout terms.
How do you request a refund, step by step?
Call first, then ship. The order desk needs your order ID to match the return to your account.
Call the order desk
Call +1 (302) 200-3480 and say you want a refund under the 60-day guarantee. Give your order ID and the email you used.
Confirm the details
Ask the agent to confirm the returns address and anything the checkout terms require, such as which bottles to send.
Pack the bottles
Put all bottles from the order in a sturdy box. Add a note with your full name, email address and order ID.
Ship with tracking
Mail the box to 275 Madison Avenue, Floor 14, New York, NY 10016. You pay return shipping. Keep the tracking number and receipt.
Wait for the credit
When the return is received and credited, the refund is issued within 3 to 5 business days.
Check your statement
Your bank or card issuer may take another 5 to 10 days to show the refund.
How long does a refund take?
Plan on the refund being issued 3 to 5 business days after your return is credited. Your card may then take another 5 to 10 days to show it.
| Stage | Typical timing | What you can do |
|---|---|---|
| Claim window | 60 days, counted from the order date | Confirm the start date on your checkout terms |
| Return in transit | Depends on the service you choose | Use tracking and keep the receipt |
| Return received and credited | After the package is logged at the returns address | Watch your tracking for the delivery scan |
| Refund issued | 3 to 5 business days after the return is credited | Call +1 (302) 200-3480 if nothing arrives after that |
| Refund shows on your card | 5 to 10 more days | Ask your card issuer about pending credits |
Added together, that can mean a few weeks from the day you mail the box. It is normal for the refund to show up on a statement after the one you expect.
What is refunded, and what is not?
The refund covers the product amount under the written terms. Return shipping is paid by you, and the details on original shipping fees and opened bottles are as printed in the checkout terms.
| Item | Refund status |
|---|---|
| Product amount | Refunded under the 60-day guarantee |
| Original shipping fee, if any | As printed in the checkout terms |
| Opened or used bottles | As printed in the checkout terms |
| Unopened bottles | As printed in the checkout terms |
| Return shipping cost | Paid by the buyer, not refunded |
We do not guess at terms we cannot see. If a line says "as printed in the checkout terms," read your saved copy or ask the order desk before you mail the box.
What about damaged or wrong items?
A damaged or wrong item is not the same as a change of mind. Call the order desk as soon as you open the box, and do not use a bottle with a broken seal.
Take photos of the box, the packing and each bottle. Note anything that looks off, such as a torn seal, a cracked bottle or a label that does not match the one on our Supplement Facts page. The order desk will tell you how they handle it. You can also check the lot number on the batch check page.
Can you cancel an order before it ships?
Call the order desk as soon as you can. Cancellations and changes are easiest before the package ships.
Once the order is on its way, it will usually need to go through the normal return steps instead. Every order is a one-time purchase, so there is no subscription to cancel. For more on the path your parcel takes, see the shipping page.
If you ordered the wrong pack size, say so on the call. The order desk can tell you whether the order can still be changed, or whether the easier route is to receive it and return the extra bottles under the guarantee. Have your order ID, the email on the order and the pack you meant to buy ready before you dial.
How should you pack a return?
Pack the bottles so the glass cannot knock together, and seal the box well. A broken bottle in transit makes a return harder to check.
- Tighten each dropper cap. Wrap every bottle on its own in paper or bubble wrap.
- Put the bottles in a small, sturdy box, not a padded envelope.
- Fill empty space with paper so nothing moves when you shake the box.
- Add the note with your full name, email and order ID on top, inside the box.
- Write the returns address clearly on the outside, and keep your own address as the sender.
- Take a photo of the packed box before you seal it.
Liquid in glass may have its own mailing rules at some carriers. Ask at the counter when you drop it off.
How can you avoid problems with a return?
Three slip-ups cause trouble: a missing order ID, a return with no tracking, and a claim made too late. Each one is easy to avoid.
Put the ID inside
A note with your full name, email and order ID lets the returns team match the box to you.
Always use tracking
Tracking proves the box arrived. Without it, a lost return is hard to trace.
Call early
Do not wait until day 59. Set reminders at day 45 and day 55 when you order.
Write down the call
Note the date, time and name of the agent you spoke with.
For the plain-English version of the guarantee itself, including the day-by-day timing math, see the guarantee page.
How do you contact us about a refund?
Refunds go through the order desk by phone. The website email does not handle orders or refunds.
| Need | Contact |
|---|---|
| Start a refund, track a return, cancel an order | Order desk: +1 (302) 200-3480 |
| Mail a return | 275 Madison Avenue, Floor 14, New York, NY 10016 |
| Site questions, typos or privacy | [email protected] (Mon-Fri 9:00am-5:00pm ET) |
Golden Nerves refunds: common questions
Can I return opened bottles?
Opened bottles are handled as printed in the checkout terms. Check your saved copy or ask the order desk before you mail them.
Is return shipping free?
No. The buyer pays return shipping. Use a tracked service.
Where do I send a return?
Mail it to 275 Madison Avenue, Floor 14, New York, NY 10016, with a note showing your full name, email and order ID. Call the order desk first.
Do I need a return number before I ship?
Call the order desk before you ship and follow what they tell you. Always include your order ID on the note inside the box.
How will I get my money back?
The refund goes back to the payment card used for the order.
My refund has not shown up. What should I do?
Wait 5 to 10 days after the refund is issued, then call +1 (302) 200-3480. Your card issuer can also check for pending credits.
Keep reading
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Order Golden Nerves from the authorized US retailer
30 servings in every 2 fl oz bottle. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
