Orders by phone, site questions by email
Contact Golden Nerves: Phone, Email and Returns Address
For orders, tracking, changes and refunds, call the Golden Nerves order desk at +1 (302) 200-3480 with your order ID. For site errors, privacy or press, email [email protected], Mon–Fri 9:00am–5:00pm ET. Returns go to 275 Madison Avenue, Floor 14, New York, NY 10016, not to the office.
Who handles which Golden Nerves questions?
Call the order desk at +1 (302) 200-3480 for anything about an order, and email [email protected] for anything about this website. The two teams are separate, so picking the right one saves you a wait.
The phone line is run by the BuyGoods order desk, which handles checkout for Golden Nerves. The email inbox is read by the Golden Nerves Editorial Desk, which writes this site. The editorial team cannot see orders or issue refunds.
| What you need | Who handles it | How to reach them |
|---|---|---|
| Place an order or ask about packs | Order desk | +1 (302) 200-3480 |
| Tracking and delivery questions | Order desk | +1 (302) 200-3480 |
| Change or cancel an order | Order desk | +1 (302) 200-3480 |
| Refund or 60-day guarantee claim | Order desk | +1 (302) 200-3480 |
| Lot number or CoA request | Order desk | +1 (302) 200-3480 |
| A typo or fact error on a page | Editorial Desk | [email protected] |
| Privacy request about data you sent us | Editorial Desk | [email protected] |
| Press or partnership questions | Editorial Desk | [email protected] |
A sales email address is not published. For order matters, use the phone line so the desk can find your order fast.
What are the Golden Nerves phone number, email and hours?
The order desk phone number is +1 (302) 200-3480. The website email is [email protected], answered Mon–Fri 9:00am–5:00pm ET.
Order desk phone
+1 (302) 200-3480
Orders, tracking, changes and refunds. Have your order ID ready.
Website email
[email protected]
Mon–Fri 9:00am–5:00pm ET. Pages, typos, privacy and press.
Office
199 Water Street, Floor 31, New York, NY 10038
Our business address. Do not send returns here.
Returns address
275 Madison Avenue, Floor 14, New York, NY 10016
Returns only, with your details inside the box.
Tap to copy the details you need:
Emails that arrive after hours or on a weekend are read the next business day. We reply in the order messages arrive. Hours for the phone line are set by the order desk. If you call outside them, leave a message with your order ID and a callback number.
Why are there two addresses?
Golden Nerves uses one address for the office and a different one for returns. Sending a return to the office can delay your refund, because the returns team works at the other address.
Office
199 Water Street, Floor 31, New York, NY 10038
Use this for business letters only.
Returns
275 Madison Avenue, Floor 14, New York, NY 10016
Use this for every return. Put a note inside the box with your full name, email and order ID. You pay the return shipping, so pick a service with tracking and keep the receipt.
What should you have ready before you contact us?
Have your order ID and the email you used at checkout ready before you call. Those two details let the order desk find your order in seconds.
- Order ID, from your confirmation email.
- The email address and full name used at checkout.
- The lot code from the bottle base, if your question is about a batch.
- Tracking number, if you are asking about delivery.
- For site errors: the page address and the exact sentence that is wrong.
How do you get help with common requests?
Most requests take one phone call. Below are the steps for the four we hear about most.
Track an order
Check your order email
Tracking arrives in the order email once the package ships.
Use the carrier link
Open the tracking number on the carrier's site for the latest scan.
Call if it stalls
If tracking has not moved for several days, call +1 (302) 200-3480 with your order ID.
Claim the 60-day money-back guarantee
Call the order desk
Call +1 (302) 200-3480 within the guarantee window with your order ID. Confirm the start date on your checkout terms.
Pack the bottles
Include a note with your full name, email and order ID.
Ship with tracking
Mail the box to 275 Madison Avenue, Floor 14, New York, NY 10016. You pay return shipping.
Wait for the refund
Refunds are issued 3–5 business days after the return is credited, then take 5–10 days to show on your card.
Change or cancel an order
Call as soon as you can. Once a package ships, a change may not be possible, and a return may be the only route. The refund policy sets out the full rules.
Check a batch or ask for lab papers
Find the lot code on the base of the bottle. Call +1 (302) 200-3480 with your order ID and that code. You can also quote the CoA reference, GOL-6421-26-GE, and ask whether the certificate can be shared. The certificate itself is not published on this site. The batch check page has more detail.
Ask about shipping costs or timing
Fees and delivery times show at checkout and are not published here. Orders ship from the US unless the order page says otherwise. If you need a package by a certain date, call before you order and ask the desk what to expect.
Report an error on this site
Email [email protected] with the page address and what you think is wrong. If we agree, we fix it and move the Last updated date forward. Our editorial method explains how we check.
How can you tell you are talking to the real Golden Nerves contacts?
The only contact details for this site are the ones on this page. If someone reaches you from another number or address and claims to be us, treat it with care.
Copycat sellers often use names close to a real brand. They may offer a deal that looks too good, or push you to pay by gift card or bank transfer. Neither the order desk nor the Editorial Desk will ask you to pay that way.
- We never ask for your full card number, bank password or one-time login code by email or text.
- We never ask for payment by gift card, wire transfer or crypto.
- We never use countdown timers or “last chance” calls to rush you.
- We never send you to a checkout that is not linked from this site.
If something feels wrong, hang up and call +1 (302) 200-3480 yourself. You can also forward a suspicious email to [email protected] so we can warn other readers. Orders placed through the links on this site go to the authorized checkout. Learn more about buying safely on the where to buy page.
Can we give medical advice by phone or email?
No. Neither the order desk nor the Editorial Desk can give medical advice. We can tell you what the label says and point you to the research, but a question about your health belongs with your doctor or pharmacist.
That is especially true if you take a blood thinner such as warfarin, aspirin or clopidogrel, since horse chestnut and grape seed may add to its effect. The label asks anyone on medication or with a medical condition to check with a doctor first. Bring the bottle, or a photo of the Supplement Facts panel, to that visit. The full list of interactions is on the side effects page.
If you think you are having a bad reaction, stop taking the drops and contact a health professional. In an emergency, call 911.
Contacting Golden Nerves: common questions
Is there a Golden Nerves sales email?
No sales email is published. Call the order desk at +1 (302) 200-3480 for anything about an order.
Can I email to get a refund?
Refunds are handled by the order desk by phone. The website inbox cannot see orders or issue refunds.
Where do I send a return?
To 275 Madison Avenue, Floor 14, New York, NY 10016. Include your full name, email and order ID inside, and use a tracked service.
How fast do you answer emails?
The inbox is read Mon–Fri 9:00am–5:00pm ET. Messages sent after hours are read the next business day.
Can I visit the office?
The office address is for business mail. Orders, pickups and returns are not handled there.
Keep reading
Ready when you are
Order Golden Nerves from the authorized US retailer
30 servings in every 2 fl oz bottle. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
